FAQ's
Ordering and Transaction Questions
How do I order from Waytek?
You can place your orders with Waytek in 5 convenient ways:
- On-line: If you already have a Waytek, Inc. account, click sign-in at the top right side of any page. Order from your history or saved carts. To create a new order, browse through our products by clicking on the products tab in the menu or typing item numbers or keywords into the search box. When you see something you like, click the "add to cart" button. Once you're ready to place your order, click the cart icon on the top right side of the screen and follow the prompts to proceed with checkout.
- Quick Order: This tool allows you to search and add products by name or part number. Once you have created a Quick Order list, you can add it to your cart or add it to a My List to use later.
- Call our Sales Department at 800-328-2724
- E-mail us at [email protected]
- Mail your order to PO Box 690, Chanhassen MN 55317
Our business hours are Monday - Friday, from 7:30am to 5:30pm Central Time. Messages left after hours will be promptly answered the following business day.
How do I find your prices?
- Prices are located on our website when you click to view product detail
- Email: [email protected]
All prices are in U.S. Dollars and do not include shipping; duties; handling charges (if any); federal, state and local taxes. Prices are not guaranteed and are subject to change without notice. Due to the nature of the copper market, copper wire and copper cable prices may fluctuate. All wire and cable are priced at the time of order from Waytek. Call 1.800.328.2724 or email [email protected] for current pricing. High-volume pricing is available. Contact [email protected] to find out if the part and quantity qualify.
Is my transaction secure on this website?
Yes, your transaction is secure on this website. All of Waytek’s data is securely hosted on data servers in the USA. The server and network infrastructure are PCI 3.2.1 compliant. To provide the highest level of security for our customers, our entire website is secured with HTTPS (Hyper Text Transfer Protocol Secure), which means all communications between your browser and the website are encrypted.
You may notice a closed padlock in the address bar of your internet browser, which displays this icon to indicate you are on the secure web site. Some operating systems also highlight the address bar in green to signify this.
Will my order include sales tax?
In states where sales tax is required by law, Waytek charges sales tax unless you have a valid sales tax exemption certificate on file with Waytek. Waytek will not refund tax amounts collected in the event a valid sales tax certificate is not provided. If you provide a certificate that is not accepted for any reason by any governmental or regulatory authority, and Waytek is required to pay tax on your purchase, you will reimburse and indemnify Waytek for the amount of such tax and any related penalties or other charges, and Waytek's reasonable expenses incurred in connection with the payment and collection of such tax. E-mail or USPS mail your resale certificate and customer number to: "Attention: Sales Tax Certificates" at 800-858-0319, or [email protected], or Waytek, Inc., PO Box 690, 2440 Galpin Court, Chanhassen, MN 54317.
Do you have a minimum order?
A $50 minimum is required in order to check out as a guest. If you have a registered account, orders under $35 are subject to a $5 handling charge. In order to schedule multiple ship dates within one order you must have a minimum order of $500.
How will my credit card be pre-authorized and/or charged?
Your credit card is pre-authorized at the time of purchase, however it is not charged until your order has shipped, a process similar to that of many other online retailers.
Whom should I contact regarding billing inquiries?
Our Credit Department will be able to help you with any billing questions, provide copies of invoices, or work with you to resolve any billing discrepancies. Call 800-328-2724 and ask to speak with someone in the Credit Department, or email [email protected], Attn: A/R Department. You can find all of your invoices online by going to My Account and clicking on Invoice History.
How do I request a quote?
Send quote requests for volume quantities to [email protected] or fill out the Contact Us form.
How long are Saved and Abandoned Carts saved?
You must be logged into your account to save a cart. Saved carts will save indefinitely. Abandoned carts (not saved) will save up to 7 days.
Why is there a $500 order min for scheduling out orders on the web?
Scheduled shipments each incur their own shipping charges which drives up total cost of the order. On smaller orders, the percentage of shipping compared to total order cost is quite high. We have put the threshold in place to help contain costs. If you have a smaller order that you must schedule for a future date, please contact customer service at 800-328-2724.
When I placed my order, I briefly saw an order number that is different from the number on my email confirmation. Which is correct?
When you place an order, you will briefly see a temporary order number while your transaction is being processed by the system. Once processed, the permanent order number will be assigned. This number will then appear on your email confirmation and in your order history.
How do I link my individual account to a the company account?
Please call customer service at 800-328-2724 and they will link the accounts together under one company name.
What is Ship Complete and how does it work?
Ship Complete means that all items on your order will ship at the same time. Selecting Ship Complete on your order will help you avoid additional shipping charges, which are incurred on each individual shipment. Please note that if one or more of the parts you ordered are backordered, all parts will wait to ship until the backordered parts arrive at Waytek.
Orders placed by a Guest always default to Ship Complete.
Why aren’t items staying in my cart for 7 days when I’m logged in?
If you’ve registered for the site and you’re logged in, items should remain in your cart for 7 days. If you’re logged in and your cart continues to clear every 30 minutes, it’s because cookies have not been accepted on the site. For the cart to work correctly, “Accept Cookies” by clicking the blue button at the bottom of the screen. The cookies banner will continue to show at the bottom of the page until you have selected “Accept Cookies.” Once you have accepted cookies you will no longer see the banner.
How do I place an international order
To place an order outside of the U.S. or Canada, please email [email protected]. We don’t currently accept orders placed outside of the U.S. or Canada from our website.
How do I view my order history?
1. Once logged in, you can view your order history by selecting “Order History” from the “My Account” drop-down menu on the main navigation bar.
2. This will take you to the Order History page (the page will default to view order history by order view).
3. You can also view your order history by product by clicking the blue button in the top right of the page “View by Products” (parts are displayed in order starting with most recently purchased).
4. You can also view your recently purchased products from the home screen, by scrolling down to the “Recently Purchased Products” section just below “Recently Viewed” (parts are displayed in order starting with most recently purchased).
Product Questions
How do I find out more about your products?
For more detail on our products, browse our E-Catalog, or refer to our latest catalog (pictured on the homepage). You can also find and review the datasheets or technical documentation under product pricing on the product page. Our knowledgeable Sales Department will gladly answer any additional questions you may have. Call 800-328-2724 to speak with a representative or email inquiries to [email protected].
How can I get samples of your products?
Samples are available on most products. Email our Sales Department at [email protected] or Call 800-328-2724 with your sample request.
Can I order products not featured in your catalog?
Can't find what you need in our catalog? Waytek offers many custom services including special ordering, wire striping, custom cut terminals, and more. For more detail, call our Sales Department at 800-328-2724 or email [email protected] and a representative may be able to source what you're looking for.
Shipping Questions
How will my order be shipped?
All shipments are FOB Chanhassen, Minnesota.
Guest accounts: For each Guest account order with a ship to address in the contiguous 48 United States shipping Ground, shipping charges will be based on the combined weight of all Waytek in-stock items included in that order up to 250 pounds, you will see this predetermined shipping fee prior to completing your checkout process. All Other shipping methods cost and duties (if any) will be prepaid by Waytek and added as line items to your Waytek invoice. All shipping costs and duties are the responsibility of the Guest account. Guest account orders 100 pounds and over, Guest account orders requesting other than Ground shipping or Guest account orders with a ship to address outside the contiguous 48 United States will be subject to the carriers then current published rates.
All registered accounts: Waytek may ship via UPS, FedEx or common carrier per your request. All shipping costs and duties for orders shipped via UPS and FedEx will be prepaid by Waytek and such amounts will be added as line items to your Waytek invoice. All shipping costs and duties are the responsibility of the purchaser. Shipments via other common carriers are shipped freight collect. Orders over 60 pounds and/or bulky items are generally shipped via common carriers. Same day shipment is generally available on most in-stock products if orders are received by Waytek before 3:30 PM CST. Expedited order express service, air freight and other premium shipping services are also available at additional costs. Call Waytek at 800-328-2724 for details regarding all your shipping options.
All Customers: Inspect all shipments and report any shortages or damages to the delivery carrier immediately. Some items/products/orders ship in separate boxes.
How soon can I expect delivery on my order?
Same day shipment is generally available on most in-stock products if orders are received by Waytek before 3:30 PM CST. You should receive your order within the standard time allowance for your location. Air freight and premium freight services are available at your request.
Do you have any distribution centers in other areas?
The Waytek corporate office and warehouse is centrally located near Minneapolis, MN. At this time, Waytek does not have any distribution centers in other areas. However, we can ship to any location from our facility.
Whom should I contact if I have questions on my shipment or if I need to place a claim for lost or damaged materials?
If you have not received your order or have discovered an error or discrepancy on your order, please notify the Sales Department immediately. Our representatives will gladly assist you with any necessary actions such as tracking your order, making adjustments or replacements, or placing carrier claims on your behalf, call 800-328-2724 or email [email protected].
Payment, Terms, and Tax Questions
What are your payment terms?
Terms are 2% in 10 days, net 30 days with approved credit. To establish credit with Waytek, please complete our credit application. Waytek requires three trade references and bank information. Visa, MasterCard, American Express and Discover Card are accepted at time of shipment only. All payments are due in U.S. dollars. Please note: If you order online and have not yet established an account with Waytek, only credit card terms will be available.
How do I establish open account terms?
Please complete our credit application and email to our Sales Department. In order to efficiently process your application, please provide the information for your trade references in full, including complete mailing addresses.
How long does it take to process my credit application?
The entire application process depends upon your credit standing and how fast your references reply. You are welcome to inquire about the status of your application at any time by calling 800-328-2724 or emailing [email protected].
What address should I mail my payments to?
Please mail your payments to our remit-to address:
PO Box 860822
Minneapolis, MN 55486-0822
Policies, Warranties, and Regulation Information
What is your return policy?
All products provided by and through Waytek are provided "as is" and with all faults. Special orders are non-cancellable and non-returnable. Except for special orders, all new, unused and undamaged product may be returned to Waytek within thirty (30) days from the date of purchase for a refund, replacement or credit to the original purchaser of the amount paid. Please call the Sales Department at 800-328-2724 or email [email protected] for return product information prior to shipping the product(s) to Waytek. The purchaser shall bear the cost of shipping and insurance on product(s) returned to Waytek.
How do I request an RMA online?
For registered/logged in Users:
Here are step-by-step instructions for making an RMA request or watch this short video tutorial RMA Process.
For guest/non-registered users:
- Follow these instructions to look up your order: “How to Check the Status of an Order Placed as a Guest."
- Once you’ve found your order, you can follow the instructions starting at step 3 of the RMA request instructions.
What are the warranties on the parts Waytek sells?
Product warranties offered by the Manufacturer, if any, shall be passed through to Waytek’s Registered and Guest Customers. OTHERWISE, THE PRODUCTS AND SERVICES PURCHASED UNDER THESE TERMS AND CONDITIONS ARE FURNISHED “AS IS” AND WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND BY WAYTEK, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ALL SUCH WARRANTIES ARE EXPRESSLY DISCLAIMED AND EXCLUDED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
What is CA Proposition 65, and what is Waytek's policy?
Definition
Proposition 65 requires businesses to provide warnings to Californians about significant exposures to chemicals that cause cancer, birth defects or other reproductive harm. These chemicals can be in the products that Californians purchase, in their homes or workplaces, or that are released into the environment. By requiring that this information be provided, Proposition 65 enables Californians to make informed decisions about their exposures to these chemicals.
Proposition 65 also prohibits companies that do business with California from knowingly discharging significant amounts of listed chemicals into sources of drinking water.
Proposition 65 requires California to publish a list of chemicals known to cause cancer, birth defects or other reproductive harm. This list, which must be updated at least once a year, has grown to include approximately 900 chemicals since it was first published in 1987.
Businesses are required to provide a “clear and reasonable” warning before knowingly and intentionally exposing anyone to a listed chemical, unless the business can show that the anticipated exposure level will not pose a significant risk of cancer or is significantly below levels observed to cause birth defects or other reproductive harm. (OEHHA.ca.gov)
Policy Statement
Waytek, Inc., a distributor, is committed to providing clear and reasonable warnings on the products we resell in accordance with the Safe Drinking Water and Toxic Enforcement Act of 1986 and Proposition 65 warning label requirements. Such warnings shall be on packaged product, on our company website and/or on any publication produced after August 30, 2018 for products known or unknown to contain chemicals that may cause cancer, birth defects or reproductive harm.
Waytek, Inc. shall, with due diligence, obtain the most current and accurate product information from our suppliers related to Proposition 65 requirements. Waytek believes our products are not harmful when used as designed, but will nonetheless provide warnings to inform our customers of any potential harm to which they may be exposed.
Reference
Safe Drinking Water and Toxic Enforcement Act of 1986
OEHHA Chemical Database – Prop 65
Title 27, California Code of Regulations, Article 6, Clear and Reasonable Warnings (eff. 8/30/18)
How do I request information regarding industry compliances, regulations, and standards?
Email your inquires to [email protected].
How do I get USMCA information for the parts I'm ordering?
To obtain USMCA records, email [email protected].
Your Name
Company Name
Account Number (if applicable)
Phone Number
Email Address
Waytek Part Number
Year for which the USMCA is required
User ID and Password Questions
How do I change my password?
- Sign In to your account
- After you sign in, hover over your name located in the top right corner, next to the "sign out" link and select Account Settings
- Click on the "Change" link to the password and follow the password requirements, before clicking Save.
Forgot your user ID?
If you forgot your user ID, please call 800-328-2724 or email [email protected] and one of our customer service representatives will locate your User ID by searching our database by your company name, email address, or first and last name.
Forgot your password?
If you forgot your password, you can have it emailed to you by following the simple prompts on the log-in screen.
- Go to sign-in
- Click on the Forgot Password link
- Enter your Username
- An email containing a temporary password will be sent to the address on file if one matches
- Click on the Reset Password button in the email to set up a new password, following the password requirements before clicking Reset Password
If you are still having issues or forgot your user ID, call 800-328-2724 or email [email protected].
New Website Questions
How do I check the status of my order?
If you are a Registered Customer see our Ordering Information page for how to view your Order Status. If you are a Guest, view the Order Status page here or in the website footer.
Please note, offline orders and invoices will show up in order history within 24 hrs.
How do I save a cart?
View the Ordering Information page for full information on how to use the Save a Cart feature.
How to create and order from a My List?
View the Ordering Information page for full information on how to use the My List feature.
How do I view my Invoice History?
View the Ordering Information page for full information on how to use the My List feature.
Why are my searches not bringing up the best results?
Check the “Sort by” menu in your results to make sure you have chosen the Best Match setting. Search results are automatically displayed by Best Match. However if you have changed Best Match to a different setting, it will change the order and relevance of your results.
Why can't I schedule an order for a future ship date?
Check to see if any of the parts in your cart are backordered. Orders with multiple shipments of the same part cannot be scheduled unless Waytek has enough inventory for your entire order. To see a backordered item’s inventory, click on its Availability link.
Quality Information
Do you have a quality policy?
Yes, Waytek has a quality policy and guidelines. Waytek, Inc. is committed to quality by complying with customer and regulatory requirements. Each Waytek employee is personally responsible for the quality of his or her work and is empowered to initiate action to ensure both quality and continuous improvement within the organization. View Waytek's quality policy page and QMS Manual.
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